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Explore Your Legal Rights at raja mega

raja mega operates within a clearly defined legal posture, and we want you to understand exactly what that means for your account, your data, and your access rights…

Account rights clearly statedData handled under strict retention rulesAccess depends on local lawDANA, OVO, GoPay, QRIS coveredContact us to request any change

Browse Lobby Read FAQ

Browse the Scope of Our Legal Terms

raja mega Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms govern how your account is created, maintained, and — where local law permits — how transactions are processed through local payment rails including DANA, OVO, GoPay and QRIS. Eligibility to access certain features on raja mega depends on local law, and we are

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transparent about which services are jurisdiction-dependent. We do not collect information beyond what is operationally necessary, and we retain account data only for the period required by applicable regulations. Any dispute arising from your use of this platform is handled through the contact channels listed on
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this page — we aim to resolve queries within 48 working hours. If our terms change in a way that affects your account, we will notify you before those changes take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Team

If you have questions about your rights, our data practices, or how our terms apply to your account, our support team is reachable through three direct…

HOW WE HANDLE THIS

Switch On Account Security and Data Confidence

We apply concrete, operational controls to every area of your legal relationship with raja mega — from how cookies are stored in your browser to how long we keep transaction records tied…

Cookie Management

We use session and preference cookies only. You can review and clear cookie settings from your browser at any time; we do not place third-party advertising cookies on your device without your explicit consent.

Account Security

Your account password is stored using one-way hashing. Two-step verification is available from the Security tab in account settings — we strongly encourage you to enable it before your first deposit.

Data Retention

Transaction records tied to DANA, OVO, GoPay and QRIS are kept for the minimum period required by applicable regulation. Once that period lapses, records are deleted or anonymised — we do not hold data longer than necessary.

Access Requests

You can request a copy of all personal data we hold on your account by contacting us via email or live chat. We process access requests within five business days and deliver data in a readable format.

Correction and Deletion

If any account detail we hold is inaccurate, contact support and we will correct it within two business days. Deletion requests are handled in line with legal retention obligations — we explain any limitation clearly.

Policy Change Notification

When our legal terms are updated in a way that materially affects your account, we send a notification to your registered email before the changes take effect — not after. You always have time to review before accepting.

See What We Get Asked About Legal Terms

These are the questions we receive most often about rights, data, access and how our policy terms work in practice. If your question is not covered here, our support team is available via live chat or email from 08:00 to 23:00 WIB, seven days a week.

Yes — access to certain features and services depends on local law. We make this clear during account registration, and we do not enable restricted services in regions where local law prohibits them.

Contact our support team via live chat or email with your account username and a data access request. We process it within five business days and send the data to your registered email address in a readable format.

Transaction records — including those linked to DANA, OVO, GoPay and QRIS payments — are retained for the minimum period required under applicable regulation, after which they are deleted or anonymised from our systems.

Yes. Submit a deletion request through live chat or email. We will process it in line with legal retention obligations and explain clearly if any portion must be kept for a defined period before full deletion can occur.

We send a notification to your registered email address before any material change takes effect. You will have time to read the updated terms and decide whether to continue using your account under the new conditions.

The current version of every policy document is published in our Help Center and is accessible from your account settings panel. Each document shows the date it was last updated so you always know you are reading the current version.

Contact support via live chat or email, identify the inaccurate field, and provide the correct information. We aim to correct account data within two business days and confirm the change to your registered email once complete.

Explore Your Legal Rights at raja mega

Open a Legal Query With Our Team

Switch On Account Security and Data Confidence

Cookie Management

Account Security

Data Retention

Access Requests

Correction and Deletion

Policy Change Notification

See What We Get Asked About Legal Terms

01 Does access to raja mega depend on local law?

02 How do I request a copy of my personal data?

03 How long does raja mega keep my transaction records?

04 Can I ask for my account data to be deleted?

05 What happens if raja mega's legal terms change?

06 Where can I find the current version of all policy documents?

07 How do I report an inaccuracy in my account data?

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